Shipping and Return Policy
WE DO NOT CANCEL ORDERS
All items must be returned back to us within 14 days of being purchased with tags attached and receipt at your expense for exchange or store credit only. We do not pay for the return shipping costs. You may purchase extra return coverage at checkout to offset any return costs. Any item that does not follow our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchase.
ALL SALE Items and DISCOUNTED Items are a FINAL SALE.
ONLINE AND IN STORE RETURNED ITEMS ARE ONLY OFFERED STORE CREDIT. WE DO NOT ISSUE CASH/CARD REFUNDS TO YOUR ORIGINAL PAYMENT METHOD.
DOMESTIC SHIPPING:
Shipping is made simple! All orders are shipped via UPS or USPS and include a tracking number sent directly to your inbox. We process orders Monday through Friday (weekend orders are processed starting Monday).
Shipping Options:
- SALE items & Markdowns: $10
- Standard Shipping: $5.95 (5–7 business days)
- Orders $75+: FREE Standard Shipping (5–7 business days)
- Priority Processing Shipping: $17.00 (2–3 business days)
Returns & Exchanges:
Didn’t love your SR purchase? No worries—we’ve got you covered!
You can opt in for return shipping coverage at checkout for a minimal fee. All items MUST be unworn and smoke-free with tags attached . Simply follow the link in your email to generate a return shipping label. If you opt out of return shipping coverage, you will be responsible for return shipping costs.
If you did not purchase the Shipping/Return Coverage there are two options to ship all returns to:
The first option is to send your return to:
Southern Roots Returns Department
505 North Goliad
Rockwall, TX 75087
If you are located near our store front, feel free to bring your online/ in store purchases into our store to be returned for store credit.
The second option is to go through Redo and they will charge you for a return label to be sent to you.
Once we receive and inspect your item, we will issue a store credit or exchange (no refunds) and are happy to find something that you will love. All returns must be sent back within 14 days of receipt. We do not cancel orders or offer returns on any merchandise discounted more than 30%.
STORE CREDIT:
We want you to be able to find something you love. Once you return your items for store credit you will receive an e-mail with a code to use online or in store, or you will be given a gift card with your amount. This gift card can be used online or in store as well.
Southern Roots reserves the right to determine eligibility for returns and to update this policy and any time. If you have any questions regarding our return policy, feel free to call our store (469) 314-1140.
FINAL SALE ITEMS:
The following items are final sale and are not eligible for store credit:
- Any item that was purchased with a discount code/promotion/ sale items
- Any and all sale items
- Intimates (bralettes, swimwear, bodysuits)
- Sunglasses
- Hair Accessories
- Monograms and Decals
DISCOUNT CODES:
Discount codes exclude some of our exclusive luxury brands for example Birkenstock, UGG, ENewton among others.
By placing an order with us you agree to these terms and conditions. If you have any further questions about any of these guidelines call us at 469-314-1140 or email us at heyyall@shopsrtx.com.
Lost or Stolen Packages:
Southern Roots is NOT liable for USPS First Class Mail, priority, and UPS packages that are lost or stolen and will not offer a refund or replacement of merchandise. USPS and UPS packages are insured up to $100 if lost or stolen. If you have an issue with a lost or stolen package you must call your local post office and file a claim or go to USPS.gov to file your claim.
THANK YOU!
